Terms and Conditions

Booking and Payment

When booking, a non-refundable deposit of 25% is required, with the balance due 6 weeks before the start of your holiday.  If the full payment is not received at this time, we reserve the right to cancel the booking and retain any deposit. Currently payment by cheque only can be accepted.

Cancellation/Amendment Fees

If you have to cancel, the following scale of charges applies:

Travel insurance should cover this eventuality.

For amendments, if we can secure another booking, you will have no charges other than an administration fee of £25.

Transfers

If you are unable to travel, providing you inform us of the person/s travelling in your place, we will naturally honour the booking.

Changeovers

Friday to Friday bookings. Check In: 14:00 Check Out: 10:00, unless by prior arrangement.

Alterations or Cancellations by us

Before the holiday contract takes effect, we reserve the right to change any holiday details.  However, if there is a major change we will, of course, inform you so that you have the choice of cancelling. 

After the contract has taken place, if the circumstances are beyond our control, we will refund all monies paid  to us or try to rebook your holiday at a time to suit you.  Beyond this, however, we cannot accept liability.

Damage Deposit

A refundable deposit of £100 is payable on arrival.  This will be refunded in full, assuming all is as you found it in the lodge.

Cleaning

A cleaning fee of £25 will be charged if you prefer not to clean before you leave - an early morning departure perhaps!

Smoking

Providing due care is taken,  smoking outside is not a problem.  However, smoking inside the lodge is not permitted.

Pets

Sorry, no pets.

Tel: Simon & Jean 01425 674496  

Email: simonandjean@bramblelodge-newforest.com